October 25, 2018 at nine:07 am Worst practical experience with a business at any time! I used $17000 to obtain my property installed with laminate and vinyl from the loos. The main installation team took just one glimpse and explained the ground was uneven and walked off. It took me contacting the cancellation department to receive An additional installation crew out plus they did The work beautifully. Upcoming was the bathrooms, three of these. 1 50 % bath was alleged to be mounted with laminate. The two main baths had been imagined to get vinyl. two individual installation teams arrived and still left expressing they wouldn’t clear away the tile in the batrooms. Soon after numerous calls to Empire, I obtained a phone from Matthew, the installation supervisor. He said which the tile could well be taken out and a new subfloor set in at no cost to me.
They Minimize The brand new carpet out in my driveway and introduced it in piece by piece, space by place. As I just had my partitions painted, I went upstairs soon after various hours and explained to your lead guy, what materialize to my freshly painted walls. His response was oh which was there. I stated no it wasn’t as you are able to tour my property and see all partitions had been freshly painted with NO marks. He apologized then despatched his exercise to his van to acquire a thing to scrub my walls. Properly my partitions went from the product to pink coloring since the chemical striped the paint. He then apologized again and claimed I’m sorry are you presently pleased with the carpet job and I said to him no and my husband signed our agreement Less than PROTEST. These laborers are outside individuals who are not Specialist and may be screened right before moving into customers households.
It's possible you'll email your fears and contact details to customersupport@ empire-today.com, and we’ll forward your message to our Human Methods Division.
We’ve read through your review and sincerely regret to listen to this was your expertise. We’ll be even more investigating your worries, and we’ll be in connection with you soon.
We've been repeat customers and made a decision to use empire again to make sure an actual match on the wood. Well, imagine our shock when the very first supply arrived with the wrong color Wooden for that steps. In this set up we're carrying out the measures, mud space, kitchen, morning place, pantry and powder room $9600 (about priced as it is actually).
November ten, 2018 at one:22 pm Now we have made use of Empire to carpet rooms in my household in past several years; our master Bed room being The latest just one (six/seven/eighteen). We bought a estimate for two other rooms At the moment having a want to do them in a year from explained date. We even selected the carpet we needed to have put in in the lounge. The agent at enough time informed us our quotation was superior for the yr. I a short while ago known as the phone number within the representative revenue company to say we want to maneuver ahead on one of many rooms. Though I left three various messages, I did not receive a return connect with. On my final get in touch with I received “voice box fullâ€. I can only believe that the agent now not is effective for the company. I then known as the most important number (selection 3) 2 times and was remaining on hold by equally customer representatives for ten minutes ahead of I hung up.
BLOOMINGTON, MINNESOTA -- I used to be sold LVT in a rectangular condition. The income consultant showed it to me and sold it to me. The installers confirmed up with square And that i wasn't made aware about the tile until finally they finished demo on my flooring. I was remaining that has a sticky mess In my kitchen area and was explained to they don't even make the rectangular condition. I have a 1 12 months aged boy or girl as well as a Pet. Leaving the floor sticky and unusable whilst I looked for a unique supplier was not a choice. So that they put in the tile which they introduced. I remind you this was not what I chose, or paid out for. Because they concluded they promptly made an effort to have me signal a doc with out looking through. I looked in excess of their function and observed they totally smashed my fridge ability cord. Their fix was to break off on the list of prongs and question me if that was Okay. Also they cracked the wood ground in my household and that is ideal close to in which they ended up working. When I pointed this out they gave me a frozen variety of wood filler and said I could resolve it myself later. Also they grouted in my dishwasher. So I won't be able to eliminate it Sooner or later without having getting out the tile around it. I learned they sub out their labor which is probably going why it absolutely was low-cost and terrible execution.
we have an understanding of the inconvenience this has brought about. Make sure you Make contact with us at [email protected] with both your worries and account data, so we can adhere to up along with you, thanks. Helpful?YesNo
On top of that, we wished to hold the floors looked at that was already laid in the eating room due to buckling resulting from floors not staying properly acclimated. These floors were mounted 2012 and we nevertheless have no resolution to that challenge. Due to wrong colour wood currently being delivered we had an additional seven working day hold off which pushed again our cupboard set up.
August 23, 2018 at 5:35 pm Awful Awful carpet task. It's been over a month and nobody will at any time contact me again. Carpet is awful–furnishings ruined–still left without any lights inside the bedroom.–dwelling outside of bins simply because furniture was not set back again set up. No lights have been plugged in and I used to be remaining without the need of WIFI for four days which ment no phone or health-related inform alarm no tv or internet.
The carpet nevertheless is just not completed. The installers arrived out late within the day they have been scheduled and arrived with the wrong carpet and not sufficient of it. We had to obtain intensive conversations with many people from Empire to obtain the proper carpet and Yet another installation day.
Immediately after 2 hrs of ready I advised the installer to leave. Shortly after that, the salesman phone calls and then proceeds to argue with me.
I might put in them myself. The following day the installers confirmed up to put in the lamenet floor, I showed them what was being completed nothing was explained at that point, forty five minutes into a 50 percent an hour or so later I get a simply call the man over the phone tells me that it had been gonna cost me five hundred pounds much more thanks to a problem with asbestos.. He reported I'd two decisions, just one was to acquire the floor flooted or have anyone come out and examination it for asbestos I selected the first just one because this is a rental And that i necessary to get it carried out right away.
My mother informed them that they've the incorrect to install her carpeting what are you executing here. Installer remaining I'm there ready on installers ????????? For sure I termed my salesman and he hardly ever referred to as me again. This really is a firm who don’t believe in receiving it do suitable the first time and you will only say I’m sorry this occurred for you and I have an understanding of so over and over (It's got No influence) I visitor the higher you are in a business ensures that you don’t must get in touch with a customer empire today review back (Rueben) Use this firm if you want, don’t say nobody instructed about this company……